Oldsmobile 2001 Alero User Manual download pdf (Page 330)

8-3

STEP TWO -- If after contacting a member of

dealership management, it appears your concern cannot be

resolved by the dealership without further help, contact

the Oldsmobile Customer Assistance Center by calling

1-800-442-6537. In Canada, contact GM of Canada

Customer Communication Centre in Oshawa by calling

1-800-263-3777 (English) or 1-800-263-7854 (French).

We encourage you to call the toll-free number in order

to give your inquiry prompt attention. Please have the

following information available to give the Customer

Assistance Representative:

Vehicle Identification Number (This is available

from the vehicle registration or title, or the plate

at the top left of the instrument panel and visible

through the windshield.)

Dealership name and location

Vehicle delivery date and present mileage

When contacting Oldsmobile, please remember that

your concern will likely be resolved at a dealer’s facility.

That is why we suggest you follow Step One first if

you have a concern.

STEP THREE -- Both General Motors and your dealer

are committed to making sure you are completely

satisfied with your new vehicle. However, if you

continue to remain unsatisfied after following the

procedure outlined in Steps One and Two, you should

file with the GM/BBB Auto Line Program to enforce

any additional rights you may have. Canadian owners

refer to your Warranty and Owner Assistance

Information booklet for information on the Canadian

Motor Vehicle Arbitration Plan (CAMVAP).

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Oldsmobile 2001 Alero User Manual Page 330